phlago Privacy Policy – How Your Personal Data Is Handled

When you register an account on phlago, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, residential address, email address, and mobile number. During the verification process, we may also request a copy of a government-issued identification document to confirm that you meet the minimum age requirement and are located in the Philippines. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps, though we do not store full card numbers or sensitive payment credentials on our servers. We also collect technical data automatically when you use the platform, such as your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve the user experience. Any information you provide when contacting our support team — including the content of your messages — is also retained to help us resolve your enquiry and improve our service. We collect only what is necessary for the purposes described in this policy and do not gather data beyond what is reasonably required to operate a safe and compliant platform for Filipino players.

The personal data we collect is used primarily to create and manage your account, process transactions, and ensure that the platform operates securely and in accordance with applicable Philippine law. We use your identity and contact information to verify eligibility, communicate important account updates, and respond to support requests in a timely manner. Transaction data is used to process deposits and withdrawals accurately and to maintain financial records as required by our regulatory obligations. Technical and session data is analysed to detect suspicious activity, prevent fraud, and protect the integrity of the platform for all users. We may use your contact details to send you service-related communications, such as account security alerts or updates to this Privacy Policy; we will not send unsolicited marketing messages without your explicit consent. Your data may also be used in aggregate, anonymised form to understand how Filipino players use the platform and to guide improvements to the overall experience. We do not use your personal informationfor any purpose beyond what is described in this policy, and we will never sell your data to third parties for their own commercial use.

phlago does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners; these providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally obligated to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required by applicable law or a valid legal order. If phlago undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may also share aggregated, anonymised data with analytics partners to understand platform usage trends; this data cannot be used to identify any individual player. Any third party that receives your data is bound by strict confidentiality obligations and is prohibited from using it for any purpose other than the one for which it was disclosed. We review our data-sharing arrangements regularly to ensure they remain appropriate and compliant with Philippine data protection requirements.

We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the phlago platform is encrypted using industry-standard protocols, ensuring that your information cannot be intercepted during transmission. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such staff are trained on data protection obligations. We conduct regular security assessments and vulnerability reviews to identify and address potential risks to the platform and the data it holds. Payment information is handled through certified payment processors that maintain their own rigorous security standards, and we do not store sensitive financial credentials on our own servers. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and without undue delay. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every Filipino player who uses phlago.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to fulfil our legal, regulatory, and operational obligations. Philippine law and our licensing conditions require us to maintain certain records — including identity verification documents and transaction histories — for a minimum period even after an account is closed. Once the applicable retention period has expired and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you request the deletion of your account, we will process that request promptly, subject to any legal obligations that require us to retain specific records for a defined period. Data held for fraud prevention, dispute resolution, or regulatory compliance purposes may be retained for longer than standard account data, but only to the extent strictly necessary for those purposes. We do not retain personal data in identifiable form beyond what is required, and we review our retention schedules periodically to ensure they remain proportionate. If you have questions about how long a specific category of your data is held, you are welcome to contact our support team for clarification.

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, in accordance with the Data Privacy Act of 2012 and its implementing rules. You have the right to request access to the personal information we hold about you, and to receive a copy of that information in a clear and understandable format. You may request the correction of any inaccurate or incomplete data, and we will update our records promptly upon verification of the correct information. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have to retain it. You may also object to certain types of processing, including direct marketing, and we will honour such objections without requiring you to provide a detailed justification. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team; we will respond to all verified requests within the timeframe required by applicable law.

phlago uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how the site is used by Filipino players. Essential cookies are necessary for the platform to function correctly — for example, to maintain your login session and ensure secure navigation — and cannot be disabled without affecting your ability to use the service. Analytical cookies help us understand which features are most popular, how players navigate the platform, and where improvements can be made; this data is collected in aggregate and does not identify you personally. We do not use third-party advertising cookies or allow external advertisers to place tracking technologies on the platform. You can manage your cookie preferences through your browser settings, and most browsers allow you to block or delete cookies; however, disabling essential cookies may limit your access to certain platform features. We review our use of cookies periodically to ensure it remains proportionate and consistent with this Privacy Policy. If you have questions about specific cookies used on the platform, our support team can provide further details.

phlago reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable Philippine law. When we make material changes, we will notify registered players through the platform or by email, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your personal information is being protected. Continued use of the platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to discuss your account options. For any questions or concerns about this policy or how your data is handled, please visit our FAQ page or reach out to our support team directly at [email protected]. Your privacy matters to us, and we are committed to being transparent about how we handle your personal information at every stage of your experience with phlago.